π User manual
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Sign in β
The symptoms people hit most, and the first thing to try
| Symptom | Try this first |
|---|---|
| Error 526 or a Host Error page | Cloudflare β SSL/TLS β Overview, switch to Full, or issue an Origin certificate Β· more |
| The domain still does not open | Check dig A yourdomain +short returns 157.254.192.88; if you just changed it, wait out the TTL Β· more |
| FTP will not connect | Use the IP 157.254.192.88, not a proxied hostname, and set Passive + explicit TLS Β· more |
| βError establishing a database connectionβ | The config password no longer matches β reset it and update wp-config.php Β· more |
| Deleted a file by accident | File manager β the Recycle bin β Restore, as long as it has not been emptied |
| Edited code and the site went blank | Open the site's Logs tab, read the latest error and revert the file |
| A large upload fails | The file manager takes up to 1 GB per file; uploading inside an app such as WordPress hits PHP limits instead β use the file manager |
| The site is suspended | The site page states the reason β usually bandwidth or resources over plan. Ask an administrator to lift it |